Refund policy

This policy applies to PrologicSign PACS licenses bought online through the PrologicSign customer portal.

14-day full refund

If you are not satisfied, you can ask for a full refund within 14 days of your first purchase or of a renewal payment, for any reason. Write to support@plogic.dev with your order or license id; we reply within 24 hours.

After 14 days

After 14 days the payment for the current subscription year is not refundable, except where the law requires it. You can cancel at any time in the portal (Billing → Manage subscription): the license keeps working until the end of the year you paid for and does not renew.

What happens on a refund

• The full amount goes back to the original payment method. Banks usually show it within 5–10 business days.
• The license is suspended and its subscription ends: installations stop using paid features at their next license check.
• Plan upgrades are charged pro rata, so a refund of an upgrade covers the amount charged for that upgrade.

Who processes refunds

Online orders are processed by Paddle.com, our reseller and merchant of record. Paddle issues the refund and the corresponding credit note. Paddle's buyer terms also apply: paddle.com/legal/invoiced-consumer-terms.

Free Developer keys

The free Developer key costs nothing, so there is nothing to refund.

Questions: support@plogic.dev. See also our terms and privacy notice.